I was in the local branch of my bank (as in the bank I use - not the bank I own, obviously) and I was kept waiting 20 minutes past my appointment time. Now I can't help feeling I should have telephoned them, or perhaps sent a letter saying they had gone over the agreed time and maybe even charged them for it. But that would be petty (not to mention pointless) and besides, if they'd have been on time I would have missed this exchange:A Couple had come into the bank and sat in the Waiting Area (where I was...waiting...) and they had brought their large Collie dog in with them.
